User Experience

At Click Here Labs, our user experience (UX) services are designed to create impactful, user-centered digital experiences that keep visitors engaged and satisfied. We focus on usability, functionality, and intuitive design, making sure every interaction on your website or application is smooth and engaging. Our tailored UX solutions incorporate best practices and insights that align with your goals, ensuring that users not only enjoy their experience but are encouraged to return.

Our Services

UX Audit

Our UX audits comprehensively assess your website’s usability, accessibility, and visual design, offering actionable recommendations to improve user flow and engagement. Whether as a standalone service or paired with an information architecture (IA) audit, our UX audits provide a clear road map to a more user-friendly site.

Wireframes and Page-Level IA

The wireframes we create are informed by examining current site design, best website practices in your vertical, and stakeholder interviews. They allow for quick iteration and are the best way to reduce ambiguity and get all interested parties aligned early in the design process when big changes are much less expensive. We offer both traditional static as well as highly interactive wireframes that are suitable for usability testing.

Dashboard and Back-End Interface Design

We bring extensive experience in designing intuitive interfaces for dashboards and back-end systems, including company and content management dashboards. Our focus on usability ensures these complex interfaces are easy for all users, enhancing productivity and reducing the learning curve.

Analytics Analysis

By examining analytics through a UX lens, we can identify patterns in user behavior, pinpoint funnel drop-offs, and diagnose user pain points. This data-driven approach supports strategic UX decisions that enhance user satisfaction and site performance.

Testing Services

Unmoderated Usability Testing

For a more streamlined approach, unmoderated testing enables users to interact with your digital assets independently. Through a provider platform, users complete tasks and provide feedback without direct oversight, ideal for more focused tasks but where there is not enough traffic to allow for traditional A/B testing.

Moderated Usability Testing

As the gold standard of usability testing, one-on-one moderated sessions allow us to gather in-depth insights by observing real users as they interact with your digital platforms. This qualitative approach reveals usability issues and highlights areas for improvement, ensuring any changes align with actual user behavior.

A/B Testing

We offer A/B testing with a UX-focused approach, where we test different design elements, like button text or layout options, to see which version best engages users. This iterative process is invaluable for proving or disproving design hypotheses and ultimately improving your site’s performance.

The Click Here Labs

DIFFERENCE

We are committed to efficient, tailored UX solutions. We adapt our testing and design approach to fit each project’s specific needs, avoiding a cookie-cutter approach. Our expert team uses a balanced combination of qualitative and quantitative data to ensure decisions are grounded in user insights, creating solutions that make a measurable difference.

FAQ

: Absolutely. In fact, conducting UX testing before a site or application launch is highly beneficial. Testing prototypes, mockups, or staging sites allows you to identify and address potential usability issues early on, ensuring a smoother launch. Prelaunch testing can also help validate design and navigation choices, reducing the need for costly fixes post-launch and building confidence in your product before it goes live.
: Success in UX projects is measured using a combination of qualitative and quantitative metrics, depending on the project goals. These may include user feedback, completion rates in usability tests, conversion rate improvements, time on page, bounce rate reductions, and other behavioral analytics. We may also conduct follow-up testing or surveys to assess improvements in user satisfaction and engagement.
: While IA and UX audits often go hand in hand, they serve distinct purposes. An IA audit focuses on the structure and organization of your website’s content, ensuring users can navigate easily and find relevant information. A UX audit, on the other hand, looks at the overall user experience, including usability, functionality, and design elements. If your goal is a comprehensive evaluation, doing both can provide a more complete picture. However, if your primary concern is user flow or navigation, you might start with an IA audit.